About Us
In today's world, the convergence of telecommunications, data networks, video
and telephone conferencing, high definition surveillance, presence and
collaboration is fast becoming the keystone in a company's infrastructure.
As a result, a full-service data and communications company, ATLATL
Communication Enterprises, Inc. d/b/a AIC is a leading provider of total communications
solutions.
AIC
AIC focuses on telecommunications hardware matched with network
services to design, implement, and maintain equipment for business and
commercial customers whose needs range from four or five phones to hundreds of
phones, and up to 60,000 ports for incoming lines, stations, and telephones.
With the skill, attention, and expertise of an artisan designing a complex
mosaic, AIC brings together the pieces of telecommunications equipment and
services including long distance, voice mail, fax, automated attendant, external
paging, call sequencers, patch panels, voice/data management, Internet access
and videoconferencing, among others for it’s customers’ specific business needs.
Competitive Business
With headquarters in metro Atlanta and offices in South
Carolina, Florida and Texas, AIC primarily markets its services in the Southeast, while
also serving a number of other businesses all over the country. The Company has
more than 13,000 customers, from locally owned companies and professional firms
to Fortune 500 corporations. Customers include manufacturers, distributors, auto
dealers, banks, architects, builders, and attorneys. To add to its selection of
products and services, as well as to extend its geographic reach, AIC has formed
strategic alliances with top companies such as NEC, Toshiba, AT&T, Paetec,
Interactive Intelligence, Active Voice and ESI. As a result, AIC is one of the
largest NEC and Toshiba dealers in the United States. “Providing Telecom service
is a fiercely competitive business” says William Abram, AIC founder, chairman,
president, and CEO. Of the approximately 7,000 interconnect telephone companies
in business today, AIC is one of the largest in the nation and is listed among
the top 30 in the Teleconnect 100 list.
Training In Technology
One of AIC’s greatest challenges is staying abreast of advancing technology. “
There is an enormous amount of information out there,” notes Abram. In order to
provide the best solutions for customers, the company must understand and employ
the most often means weeding through myriad new developments that enter the
marketplace nearly everyday. AIC’s answer is to hire talented, committed people
and to emphasize training. Manufactures’ training, technology seminars and
conventions, and dealers’ meetings all play a part in the training for AIC’s
technical staff. Additionally, the company provides trainers for its customers’
service employees who operate the telecommunications systems “ Their comfort and
productivity is critical,” comments Abram. “It reflects on how well we have done
our job, and it will help keep our customers satisfied with our products.” This
is an important factor since more than 65 percent of AIC’s business is from
repeat customers.
Giving 110 Percent
AIC’s customer-centered philosophy has
grown into a corporate culture of giving 110 percent. Throughout it’s offices,
employees such as the chairman, receptionist, technical wizards, sales manager,
and mail clerk all wear small gold pins reading “110%.” Says Abram, “ I think
everyone who works for AIC is proud of the company, its success, and the quality
of work we do. Isn’t that what everyone wants to be proud of where you work and
what you do and to share in that success?” At AIC, the expectations that each
employee will give 110 percent is a shared motive that creates a fellowship and
sincere caring about the product the company with this belief. Says Abram. “When
you give 100 percent, you compete. When you give 110 percent, you succeed.”
Great Expectations
Abram started his company In 1986 when he took on a client base of about 100
customers from a small company that had ceased operations. From the start, AIC
was focused intently on customer service Abram built a management team that
believes AIC is a service company whose business is to serve its customers
beyond their expectation.
To this day, the original AIC team remains intact.
AIC’s first rule is to listen closely to customers to determine their unmet
needs. Through this consultative approach, the company designs and implements
technological telecommunications solutions unique to each customer. “We are in
a highly charged, complex, constantly developing business,” says Abram. “
Our
customers expect us to provide them with the systems to meet their unique
telecommunications needs.” While AIC works closely with its customers,
the company handles all phases of the installations, including such aspects as
delivery of equipment and contracting the involved telecommunications carriers.
It also handles switchover, training, and maintenance. This total turnkey
approach is welcomed by customers with appreciation and relief, as is evident in
the many letters of appreciation and thank often for service above and beyond
expectations that line the hallways of AIC’s offices.