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Interactive Intelligence

 
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Interactive Intelligence


Interactive Intelligence Partner Program Innovation. Experience. Value. Interactive Intelligence Partners worldwide are committed to offering the most innovative yet practical solutions anywhere for contact center automation, enterprise IP telephony, enterprise messaging, self-service automation and SIP-supported VoIP.

All-in-One from Day One

Interactive Intelligence has taken a unified approach to business communications since 1997, when it first introduced an all-in-one multi-channel software platform to replace multi-point legacy systems and the complexity that comes with them.

Today for the contact center and enterprise, Interactive’s innovative standards-based IP platform unifies every aspect of business communications — allowing your business to manage multimedia interactions, enhance workforce mobility, improve security and more broadly integrate to the systems and end-user devices your business relies on.

More than just dial tone

Support 100 to 15,000 users with a single all-software, SIP-based IP PBX application suite that easily integrates with your existing business applications. With more than just dial tone, your users, agents, workgroups and mobile and remote employees get a total solution for:

• PBX / IP PBX

• Unified Communications

• Desktop Interaction Control

• Voice Conferencing

• Voice mail and messaging

• Contact center features

All-in-one contact center solution

Get everything your contact center needs to offer consistent, world-class service in a single pre-integrated application suite. On premise, or deployed as a hosted service, use our all-in-one platform to support from 25 to 5,000 agents or more, optimizing performance with:

• ACD multimedia queuing

• Speech-enabled IVR

• Outbound dialing

• Workforce management

• Quality monitoring

• Recording and tracking

Enterprise messaging versatility

Use a single standards-based IP messaging platform to replace end-of-life voice mail systems, migrate to unified messaging, and support from 100 user mailboxes to hundreds of thousands. With simple licensing, you can scale users to meet their precise messaging needs, including:

• Voice Mail

• Fax Server and Desktop Faxing

• Unified Messaging

• Voice Conferencing

• Speech-enabled IVR

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